Shipping policy

At Mudraya, we aim to deliver your orders safely and on time. Please read our shipping policy below to understand how deliveries are handled.

Shipping Locations

We currently ship to most locations across India.
For remote or non-serviceable areas, delivery timelines may vary.

Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Custom or bulk orders may require additional processing time.

Delivery Time

  • Standard delivery usually takes 3–7 business days, depending on your location.

  • Delivery timelines are approximate and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

Tracking Information

Once your order is shipped, you will receive tracking details via email or SMS to monitor the delivery status.

Address & Delivery Issues

  • Please ensure that your shipping address and contact details are accurate at the time of checkout.

  • Mudraya is not responsible for delivery delays or failed deliveries due to incorrect or incomplete address details.

Delays & Exceptions

While we strive to deliver on time, Mudraya is not liable for delays caused by:

  • Courier partner issues

  • Natural disasters

  • Government restrictions

  • Operational challenges beyond our control

Damaged or Missing Packages

If you receive a damaged product or notice missing items:

  • Please contact us within 48 hours of delivery

  • Share clear images or videos of the package for verification

Our team will assist you as per our return and replacement guidelines.

Custom & Corporate Orders

  • Delivery timelines for custom or corporate gifting orders will be communicated at the time of order confirmation.

  • Such orders are subject to agreed timelines and terms.

Contact Us

For any shipping-related queries, please reach out to us via our Contact Us page.